Refund Policy

Refund & Warranty Policy for MyVistaStore.com

At MyVistaStore.com, we are committed to providing high-quality electronics and ensuring our customers have a hassle-free shopping experience. Below is our detailed Refund & Warranty Policy, applicable to all products, including LED TVs, electric gadgets, and more.

1. Money-Back Guarantee

    •    Eligibility:
    •    All standard products are eligible for a 7-day money-back guarantee if:
    •    The product is returned undamaged, untampered, and in its original condition.
    •    All original packaging, accessories, and proof of purchase are provided.
    •    The product has no visible signs of physical damage, misuse, or tampering.
    •    Refund requests must be initiated within 7 days of delivery.
    •    Non-Eligibility:
    •    Lite versions of products are not eligible for a 7-day money-back guarantee unless explicitly stated.
    •    Process:
    •    Submit your refund request via email at support@myvistastore.com or through our helpline.
    •    Refunds will be processed to the original payment method within 7-10 business days after approval and product inspection.

2. Exchange Policy

    •    Products may be exchanged within 7 days of delivery if:
    •    The product is defective out of the box or has a manufacturing defect.
    •    The product is undamaged and untampered, with all original packaging and proof of purchase intact.
    •    Conditions:
    •    Exchanges are subject to inspection and approval by our technical team.
    •    Exchanges are only valid for products of the same model or equivalent value.
    •    Non-Eligibility for Exchange:
    •    Products showing signs of misuse, physical damage, or tampering.
    •    Lite versions with “Check Warranty” or “15-Day Warranty” after their respective coverage periods.

3. Warranty Coverage

Standard Products
    •    All standard products come with:
    •    7-day money-back guarantee.
    •    1-year service warranty (excluding parts).
    •    Lite Versions
    •    Lite versions come with limited warranties:
    •    Check Warranty: Coverage limited to initial functionality during delivery or pickup inspection.
    •    15-Day Warranty: Coverage for manufacturing defects for up to 15 days post-purchase.
    •    Warranty Inclusions:
    •    Repairs and servicing of manufacturing defects.
    •    Labor costs for service during the warranty period.
    •    Warranty Exclusions:
    •    Replacement of parts (parts are not included in the warranty).
    •    Damage caused by misuse, accidents, unauthorized repairs, or negligence.
    •    Products used for commercial purposes beyond standard guidelines.

4. Conditions for Warranty Validity

    •    The product must:
    •    Be accompanied by original proof of purchase.
    •    Show no signs of physical damage, tampering, or unauthorized repairs.
    •    Be used in compliance with manufacturer instructions.
    •    Warranty is void if:
    •    The product has been modified or repaired by unauthorized personnel.
    •    The serial number or warranty sticker is altered or removed.

5. Return Shipping Policy

    •    Customers are responsible for return shipping costs unless:
    •    The product is defective or an error occurred on our part.
    •    Ensure proper packaging during returns to avoid damage during transit.

6. Non-Refundable Items

The following items are non-refundable:
    •    Products showing visible damage, misuse, or tampering.
    •    Lite versions after their respective warranty terms have expired.
    •    Clearance or promotional items unless defective upon delivery.

7. Additional Support

    •    Our team is available to guide you through the refund, exchange, or warranty process.
    •    Contact us at support@myvistastore.com or call our helpline for assistance.

At MyVistaStore.com, we aim to ensure your satisfaction and trust with every purchase. For further questions or clarification, don’t hesitate to reach out to us!